{"id":452,"date":"2016-06-13T16:14:13","date_gmt":"2016-06-13T14:14:13","guid":{"rendered":"https:\/\/www.mellon.com.ua\/?p=452"},"modified":"2016-07-06T12:17:01","modified_gmt":"2016-07-06T10:17:01","slug":"sistemi-upravlinnya-potokom-kliyentiv","status":"publish","type":"post","link":"https:\/\/www.mellon.com.ua\/en\/sistemi-upravlinnya-potokom-kliyentiv\/","title":{"rendered":"Customer Flow Management Systems"},"content":{"rendered":"<p>For 20 years Mellon has been partnering with NemoQ to provide organizations that accept an increased number of visitors on a daily basis with single-line and multiple-line queuing solutions, which help improve the management of customer flow. These systems are traditionally comprised of:<\/p>\n<ul>\n<li>For the waiting area: ticket printer with serial waiting number and LED or LCD screens (Digital Signage) for the display of the number served per point of service\/department and\/or commercial messages<\/li>\n<li>For the customer service representative: application for the progress of the numbers and system for displaying the next number on the screens<\/li>\n<li>For the management: application for the management and production of statistical data regarding waiting and serving times per employee, point of service, department<\/li>\n<\/ul>\n<p>The main benefits for organizations from the employment of Mellon\u2019s queuing systems include:<\/p>\n<h2>For the Customer:<\/h2>\n<ul>\n<li>better time scheduling<\/li>\n<li>increased privacy and confidentiality<\/li>\n<li>reduced real and perceived waiting time<\/li>\n<li>comfortable and relaxed waiting environment<\/li>\n<li>waiting time spent usefully<\/li>\n<li>no standing in queue line<\/li>\n<li>positive first impression<\/li>\n<li>useful information on the ticket<\/li>\n<\/ul>\n<h2>For the Staff:<\/h2>\n<ul>\n<li>increased productivity<\/li>\n<li>reduced stress level<\/li>\n<li>better communication with the customer<\/li>\n<li>increased sales volume<\/li>\n<li>reduced complaints<\/li>\n<li>more accurate staff reward system<\/li>\n<\/ul>\n<h2>For the Management:<\/h2>\n<ul>\n<li>increased sales and cross-sales<\/li>\n<li>opportunity for corporate advertising professional image<\/li>\n<li>increased customer loyalty, increased footfall and reduced walk-away<\/li>\n<li>optimized staff capacity, increased staff productivity and reduced staff costs<\/li>\n<li>real-time information and alarms (waiting times, customer volume, etc.) for immediate intervention to increase efficiency<\/li>\n<li>reduced fluctuation<\/li>\n<li>more accurate strategy and ability for branch or region improvements<\/li>\n<\/ul>\n<p>For the modern enterprise the following additional new capabilities are available:<\/p>\n<h2>Online Appointment Scheduling Software:<\/h2>\n<p>To work hand-in-hand with your existing queuing system or as a stand-alone system allowing customers to manage their appointments<\/p>\n<p>online through laptop, tablet, smartphone or any mobile device.<\/p>\n<h2>Remote Ticket Issuance for shorter queues at the branch:<\/h2>\n<p>Customers are now able to receive their tickets numbers via sms, as well as to see the number of customers already<\/p>\n<p>in queue, before they ever arrive at the lobby:<\/p>\n<ul>\n<li>mobile Queuing for smartphones: Mellon\u2019s innovative queuing application through which customers<\/li>\n<\/ul>\n<p>can book and receive their ticket number, compare waiting time between branches,<\/p>\n<p>be informed at any point about their position in the queue.<\/p>\n<ul>\n<li>SMS for conventional mobile telephones: The customer can ask and receive from the<\/li>\n<\/ul>\n<p>queuing system a ticket number and the estimated waiting time.<\/p>\n<h2>Floorwalker is a part of the queuing system that can be used:<\/h2>\n<ul>\n<li>For Customer Flow Management<\/li>\n<\/ul>\n<p>In the branch, the customer can be welcomed from a appointed bank employee equipped with the Floorwalker or by a standard touch screen TD.<\/p>\n<ul>\n<li>At Arrival or Check in<\/li>\n<\/ul>\n<p>Alternatively staff equipped with the Floorwalker or by a standard tablet and a handheld ticket printer can assist them.<\/p>\n<ul>\n<li>For Onsite Appointment Booking, at Arrival or while Waiting<\/li>\n<\/ul>\n<p>A member of staff equipped with the Floorwalker or by a standard touch screen TD welcomes the patient.<\/p>\n<h2>Customer Feedback Panel:<\/h2>\n<p>Statistical information &amp; Customer surveys in real-time.<\/p>\n<p>Connecting the panel with the queuing system allows you to correlate the received evaluation<\/p>\n<p>with important aspects, such as each customer\u2019s waiting time, the type of transactions made, and the service time. Alternatively it may be used as a touch screen on which apart from the evaluation choices, promotional or informative messages may also be displayed. Finally, an online version of the same function is also available.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>For 20 years Mellon has been partnering with NemoQ to provide organizations that accept an increased number of visitors on a daily basis with single-line and multiple-line queuing solutions, which help improve the management of customer flow. These systems are traditionally comprised of: For the waiting area: ticket printer with serial waiting number and LED [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":283,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[49],"tags":[],"_links":{"self":[{"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/posts\/452"}],"collection":[{"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/comments?post=452"}],"version-history":[{"count":0,"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/posts\/452\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/media\/283"}],"wp:attachment":[{"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/media?parent=452"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/categories?post=452"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mellon.com.ua\/en\/wp-json\/wp\/v2\/tags?post=452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}