Mellon Conceptus Debt Collection Software
What differentiates Conceptus Debt Collection Software from other collections systems and applications is that it has been developed by a leading collections agency and thus incorporates unique insight, know how and experience deriving from years of operation and use of contact center and collections systems.
Conceptus Debt Collection Software is a fully customizable solution able to incorporate even the most complex policies and business rules. With Conceptus the customer has a powerful tool for designing, executing, assessing and modifying debt management strategies.
Conceptus System Modules
Conceptus is comprised of 5 different modules that interact:
- Lightweight Ajax based web interface. Minimizes the response time.
- Open and expandable software architecture: uses dynamic screens, user defined fields, additional user modules etc
- Fully Fledged security features (password encryption, user roles, data hiding, Stealth, audit log)
- Uses flexible workflow strategies for portfolio segmentation
- Robust and distributed Infrastructure (easy to set a COB Plan, Minimal downtime)
- External Systems: Import and export from other databases (automated procedures)
- Dialer Integrated with Altitude UCI including custom dialing methodology
- Real time monitoring tools for the supervisor on the agent work
- Multi segmentation capabilities; customized for effective monitoring and decision making
- Bucket flow monitoring
- Support all delinquencies (early, medium, late, write off, legal etc) and all products
- Flexible and effective Reporting tool
- Multilingual & multicurrency
- User friendly interface/design
- Software as a Service (SaaS)
addressing the needs of small offices of up to 20 workstations
- Software License Agreement (SLA)
for larger organizations.