Evolve into a more service-driven and profitable business model, while effectively tackling the additional demands on your banking operations and infrastructures.
Optimize the customer value-chain, from new customer acquisition, to cross-selling and up-selling to existing policy holders, up to the collection of premiums.
Enhance customer experience and life-time value, from new customer acquisition to increasing existing customer profitability.
Boost your revenues and profitability, by decreasing customer churn, delivering better customer services and gaining sustainable advantage.
Improve employee productivity and customer service, by optimizing your front-end and back-end processes and infrastructures.
Mellon is a dynamic multinational group providing specialized solutions and services that aim to facilitate the transactions and interactions of organizations with strong consumer business ...
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79% of consumers still prefer to use the telephone for customer service issues &...